Contact Us
Let's Get in Touch!
We’d love to hear from you! Whether you have a question, feedback, or need assistance, feel free to reach out to us. Our team is here to help and will get back to you as soon as possible.
We have some FAQ's below that may help with your enquiry.
Use the form below or contact us directly at thelatherbarco@outlook.com.
Thank you for choosing The Lather Bar Co!
Contact form
FAQ's
I have a question about a product. How can I get more information?
For detailed information about our products, check out the Product Description and Ingredients sections on each product page. If you need further assistance, feel free to reach out via the contact form below.
How can I track my order?
Once your order has been shipped, you'll receive a tracking number via email. You can use this tracking number to monitor your order’s status via Australia Post. If you have trouble tracking your order, please check your spam/junk folder for our email.
Can I change or cancel my order after I’ve placed it?
We process orders quickly, so changes or cancellations may not be possible once an order is placed. If you need to make adjustments, please contact us immediately with your order number that can be located on your confirmation email, and we'll do our best to help.
Do you offer refunds or exchanges?
We offer refunds or exchanges for defective or damaged products. Please contact us within 15 days of receiving your order, and we will guide you through the process. For non-defective products, we currently do not accept returns, but please refer to our Return Policy for more details.
How do I update my shipping address?
If you need to update your shipping address, please reach out immediately through the contact form with your order number and the correct address. If your order hasn't been processed yet, we'll make the change for you.
Do you ship internationally?
We are an Australian based business we unfortunately currently do not ship outside Australia.
How can I join your mailing list for updates?
Simply sign up with your email address in the Newsletter Signup section at the bottom of the page, and you’ll receive the latest updates, exclusive offers, and news.
How do I apply a discount code?
You can apply a discount code at checkout. Simply enter the code in the discount code box, and your savings will be applied before payment. If your code is not working , you maybe be using an expired code, however the code is not expired please contact us so we can rectify the issue.