About Us
Our Mission
The Lather Bar Co is a small business based in Dalby, Queensland, Australia. We are passionate about creating quality handmade products made from locally Australian sourced ingredients that are good for you and your skin, while taking care our environment with eco-friendly choices with our packaging.
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What Makes Us Different
- Quality: We ensure that every product we create meets the highest standards, using locally sourced natural butters and oils that are all skin beneficial.
- Customer Experience: Your satisfaction is our top priority. We’re here to provide exceptional service, from the moment you browse our site to the time your order arrives at your door.
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Join The Lather Bar Co Family
We’re not just a brand – we’re a community. Whether you’re a new customer or a loyal supporter, we’re so glad you’re here. Explore our products and experience the difference for yourself.
Thank you for choosing The Lather Bar Co. We look forward to being part of your journey!
Contact form
FAQ's
I have a question about a product. How can I get more information?
For detailed information about our products, check out the Product Description and Ingredients sections on each product page. If you need further assistance, feel free to reach out via the contact form above.
Are your products suitable for sensitive skin?
Yes, our products are formulated with gentle, high-quality ingredients, making them suitable for most skin types. If you have particularly sensitive skin, we always recommend doing a patch test first.
Are your products cruelty-free?
Yes, all of our products are cruelty-free. We believe in creating ethical products that are kind to both your skin and animals.
How can I place an order?
You can browse through our products, add them to your cart, and check out directly on the website and our Facebook Shop. Simply follow the easy steps and you’ll be all set!
How do I apply a discount code?
You can apply a discount code at checkout. Simply enter the code in the discount code box, and your savings will be applied before payment. If your discount code is not working it may be due to an expired code. If you are sure the code is valid and still not working, please contact us to rectify this issue for you.
Do you offer free shipping?
Yes, we offer free shipping on orders over $150 within Australia. For orders below that, a standard shipping fee will apply at checkout.
How can I track my order?
Once your order has been shipped, you'll receive a tracking number via email. You can use this tracking number to monitor your order’s status on the Auspost website. If you have trouble tracking your order, please check your spam/junk folder for our email.
Can I change or cancel my order after I’ve placed it?
We process orders quickly, so changes or cancellations may not be possible once an order is placed. If you need to make adjustments, please contact us immediately, and we'll do our best to help.
Do you offer refunds or exchanges?
We offer refunds or exchanges for defective or damaged products. Please contact us within 15 days of receiving your order, and we will guide you through the process. For non-defective products, we currently do not accept returns, but please refer to our Return Policy for more details.
How do I update my shipping address?
If you need to update your shipping address, please reach out immediately through the contact form. If your order hasn't been processed yet, we'll make the change for you.
Do you ship internationally?
At the moment, we only ship within Australia. Unfortunately, at this early stage we have no plans to ship internationally.
I have a question about a previous order. How can I get help?
For questions regarding past orders, including status or product information, please include your order number when contacting us, and we’ll be happy to assist.
How can I join your mailing list for updates?
Simply there is a couple of ways:
- sign up with your email address in the Subscribe to our emails section at the bottom of the page,
- Checking the subscribe box upon checkout
Either of these ways will allow you to be on our email list and you’ll receive the latest updates, exclusive offers, and news.